Those who bought this product, those who have not returned in three months, those in one district.
One shared inbox receives WhatsApp, SMS and email. Several people can answer.
An invalid number or a refused send shows in the log, with its reason.
What you can do with it
Criteria on purchase history, area, customer type or your own fields.
A message written once, personalised with the first name, the balance or the last order.
WhatsApp, SMS and email from the same screen, with a preview before sending.
Customer conversations in one place, assignable to a team member.
Who received what, when, on which channel, and what failed — with a retry.
How it works
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01
Build the segment
From what you already know about your customers, no export or spreadsheet.
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02
Write it and preview
A template with variables, seen as the customer will receive it.
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03
Send it and reply
The campaign goes out, replies come into the shared inbox.
What the module includes
- Campaign wizard
- Message templates
- Audience segments
- Dynamic variables
WhatsApp first, and a calendar that matters
In this market a WhatsApp message gets read and an email often does not. SMS remains the safety net when a number is not on WhatsApp. And the local commercial calendar — Tabaski, Ramadan, back-to-school, payday week — weighs more than any segmentation: the same campaign sent in the wrong week will do nothing.
Common questions
Do I need a WhatsApp Business number?
Yes for campaign sending, and the connection is made from settings. SMS and email work without that step.
Can I see who read it?
The log shows what was sent, what was delivered and what failed. Read receipts depend on the channel and are not guaranteed everywhere.
How are opt-outs handled?
A customer can be excluded from campaigns from their record, and the exclusion applies across all channels. Also respect the WhatsApp platform’s own rules on unsolicited messages.
