Terms of Service

1. Preamble

These Terms of Service (the “Terms”) govern access to and use of the WURUS platform. They apply to anyone who creates an account, subscribes to a plan, invites or is invited as a user, or visits the public or customer portals of WURUS. Together with the Privacy Policy, any specific terms (quote, order form, master agreement, data processing agreement) and the plan descriptions then in force, they form the overall contractual framework between the Publisher and the Customer.

Where documents conflict, specific negotiated terms prevail over these Terms for the negotiated point only; otherwise, these Terms prevail over other general materials.

2. Definitions

• Service or WURUS: the set of features, modules, applications, APIs, portals and interfaces made available by the Publisher as SaaS under the WURUS brand, including updates and new versions.
• Customer: the legal entity (or individual acting professionally) that subscribes to the Service for its organization.
• User: any individual authorized by the Customer to access the Service within its workspace (administrators, employees, guests, accountants, etc.).
• Customer Workspace or Tenant: the Customer’s dedicated environment, logically isolated from other tenants, typically accessible through a dedicated subdomain such as https://{subdomain}.wurus.app or a domain configured by the Publisher.
• Customer Content or Customer Data: any data, document, image, text, file, message or content submitted, uploaded, entered or generated by the Customer or its Users through the Service.
• Plan: the subscription offering selected by the Customer, defining features, limits (volumes, users, modules), price, duration and associated services.
• Module: an application feature or set of features that can be enabled depending on the Plan (e.g. POS, e-commerce, WhatsApp, accounting, HR).
• Third-Party Providers: external services integrated with the Service (payment gateways, messaging providers, cloud services, etc.).

3. Purpose and description of the Service

WURUS is a multi-tenant, modular SaaS business-management platform intended for professional use. Depending on the Plan and enabled Modules, the Service may include, non-exhaustively:

• Commerce, sales and billing: quotes, sales orders, delivery notes, invoices, credit notes, recurring invoicing, configurable numbering, multiple taxes, discounts, partial payments, dunning.
• Purchasing and suppliers: purchase requests, purchase orders, goods receipts, supplier invoices, debit notes.
• Inventory and warehouses: multi-warehouse, variants, lots and serials, stock moves, transfers, physical inventories, low-stock alerts.
• Point of sale (POS): registers, sessions, tickets, discounts, split payments, cash-up.
• E-commerce and portals: online store, customer portal, public pages, catalog, cart, checkout.
• Customers, prospects and suppliers (light CRM): records, segments, history, attachments.
• Treasury and expenses: bank accounts, cash, reconciliations, expense reports, expenses, reimbursements.
• Human resources (HRM): employees, contracts, leaves, attendance, birthday and milestone reminders, HR documents and records, per activated modules.
• Marketing and multi-channel communication: e-mail, SMS and messaging campaigns (e.g. WhatsApp Business) subject to integrations, lists and segments, templates, delivery logs.
• Accounting and reporting: chart of accounts, journals, entries, general ledger, trial balance, financial statements, exports, dashboards.
• Document management: PDF generation through a third-party service such as Gotenberg, object storage compatible with S3, attachments, signatures.
• Messaging and notifications: in-app notifications, e-mail, SMS, WhatsApp per enabled Modules, templates per language and channel.
• Administration: multi-company / multi-warehouse, granular roles and permissions, activity logs, subscription management.
• API and integrations: authenticated REST API (e.g. JWT), webhooks, connectors to Third-Party Providers (payment, messaging, storage, PDF, identity, monitoring).

The effective scope available to the Customer depends on its Plan, enabled Modules and permissions granted by the Customer’s administrator. The Publisher may add, change or remove features, subject to the commitments of the subscribed offer. Features labelled “beta”, “experimental” or “preview” are provided as-is and may change or be withdrawn without notice.

4. Acceptance and formation of the contract

Creating an account, subscribing, inviting Users, enabling a Module, or continuing to use the Service constitutes acceptance of these Terms by the Customer and each User. The person creating the account on behalf of an organization represents that they are authorized to bind that organization.

If you do not agree with all or part of these Terms, you must stop using the Service.

5. SaaS and multi-tenant environment

The Service is hosted and operated by the Publisher and/or its technical sub-processors. It relies on a multi-tenant architecture ensuring logical isolation of each Customer Workspace. Access to and visibility of Modules, screens and data is governed by roles and permissions managed by the Customer’s administrator.

Access is provided over the Internet via a compatible browser or, where applicable, applications or APIs offered by the Publisher. The Customer is responsible for the compatibility of its environment (network, browser, operating system) with the published prerequisites.

6. Account creation, credentials and security

The Customer shall provide accurate and up-to-date information (legal name, representative, contact and billing details). Each User has personal credentials that are strictly confidential; sharing an account or credentials among multiple persons is prohibited.

The Customer and each User are responsible for safeguarding their credentials and for activity performed under an authenticated account, save for proven unauthorized use promptly notified to the Publisher and to the Customer’s administrator. The Publisher may offer or require stronger authentication (robust passwords, two-factor authentication, session limits). The Customer undertakes to activate recommended security controls, to revoke departing Users’ access and to supervise use of the Workspace.

7. Plans, subscription and trial

Access may be free for some Plans (including trial Plans) or subject to a subscription fee according to the prices in force. Each Plan defines the functional scope (included Modules), limits (number of Users, data volumes, sending or API volumes, document counts, etc.), commitment duration and any associated services.

A trial period may be offered. Upon expiry, moving to a paid Plan or ceasing use is the Customer’s responsibility. The Publisher may restrict or suspend access when limits are exceeded or upon expiry of the trial.

The Customer may request a Plan change (upgrade or downgrade) under the displayed rules; a downgrade may result in deactivation of Modules or loss of access to data beyond the quotas of the new Plan.

8. Billing, payment and renewal

Prices, billing frequency (monthly, yearly or otherwise), applicable taxes and payment terms appear on the pricing page, signup flow, quote or invoice. Unless otherwise stated, subscriptions renew automatically for equivalent terms until termination under the applicable conditions.

Payments may be processed by Third-Party Providers displayed in the interface (e.g. Stripe, PayPal, Razorpay, Mollie, Authorize.net, or any other offered method), subject to their terms. WURUS does not store full payment card numbers; such data is handled by Third-Party Providers compliant with applicable industry standards (e.g. PCI-DSS) where relevant.

Overdue payments may, after reasonable reminder or formal notice, result in suspension and, where applicable, termination of the Service, without prejudice to amounts still due. Late-payment charges, interest and fixed compensation may apply to the extent permitted by law.

Save for mandatory legal provisions to the contrary, fees paid are not refundable pro-rata on early termination by the Customer for its own reason. Refunds provided for under a specific offer are detailed in that offer.

9. License to use and intellectual property

The WURUS software, its interfaces, documentation, structural databases, graphical elements, brand and distinctive signs remain the exclusive property of the Publisher or its licensors. Subject to payment of fees and compliance with these Terms, the Publisher grants the Customer a personal, non-exclusive, non-transferable and non-sublicensable right to use the Service for the duration and scope of the subscription, solely for its professional activity.

The following are prohibited, except where mandatory law otherwise provides: unauthorized copying or reproduction; reverse-engineering, decompilation or disassembly; substantial extraction or re-use of databases; resale or sublicensing of access; use aimed at building a competing product; removal of proprietary notices; use beyond the Plan limits.

10. Customer Content and license to the Publisher

The Customer retains ownership of its Customer Data and content. For the sole purposes of providing, securing, supervising and evolving the Service, the Customer grants the Publisher a worldwide, non-exclusive, royalty-free license, for the term of the contract, to host, reproduce, display, transmit, technically adapt and back up such content. The Publisher may also use technical and aggregated/anonymized data for measurement, improvement and security of the Service.

The Customer warrants that it holds all necessary rights to the content it submits (including logos, images, customer lists, mailing lists) and that it complies with applicable regulation (data protection, direct marketing, copyright, trademarks, etc.). The Publisher may, without liability, remove or block content manifestly unlawful brought to its attention or upon order from a competent authority.

11. Customer obligations

The Customer undertakes in particular to:

• use the Service in accordance with these Terms, its documentation and applicable laws (tax, accounting, labor, intellectual property, data protection, sector-specific rules, international sanctions, etc.);
• provide accurate information and keep it up to date;
• properly configure roles, permissions and security settings;
• obtain consents and inform data subjects as required by law (e.g. recipients of marketing, SMS or WhatsApp messages; employees managed in the HR Module);
• comply with Third-Party Providers’ rules when using their channels (e.g. WhatsApp Business rules, payment processor rules, anti-spam regulations);
• back up or export its sensitive data according to its own needs, in addition to technical backups performed by the Publisher.

12. Acceptable use and prohibitions

It is prohibited, without limitation, to: attempt unauthorized access to other tenants or to the Publisher’s systems; bypass security, quota or billing measures; abuse the APIs beyond authorized quotas; introduce malware, spyware, viruses, bots, scrapers or any harmful element; use the Service for spam, phishing, fraud, harassment, hate speech, counterfeiting or any unlawful activity; publish content infringing privacy, image or third-party rights; resell, share or pool access with unauthorized third parties; intentionally overload the system.

13. Multi-channel communication Modules (e-mail, SMS, WhatsApp)

When the Customer uses communication Modules, the Customer remains solely responsible for:

• the quality, lawfulness and relevance of recipient lists;
• collecting and managing consents where required by law, and including required mentions (sender identity, opt-out, unsubscribe);
• the content of messages sent and their compliance with operator and platform rules (e.g. approved templates and 24-hour window rules for WhatsApp Business);
• costs incurred with operators or Third-Party Providers for sending (SMS, WhatsApp, outbound e-mail).

The Publisher may suspend or limit sending upon spam reports, complaints, reputation alerts or requests from a Third-Party Provider, to protect the platform.

14. Online payments and accounting documents

When the Customer enables payment gateways, transactions are executed by Third-Party Providers under their own terms. The Publisher is neither a payment institution nor a financial service provider and does not intervene in the direct contractual relationship between the Customer and its own clients or payers.

Documents generated by the Service (invoices, credit notes, accounting statements, etc.) are tools to support management. Accounting, tax, social and regulatory compliance of data entered, of configuration (taxes, chart of accounts, numbering, mandatory mentions), of legal archiving and of exports remains the responsibility of the Customer and its advisors. Probative archiving, e-invoicing or tax-filing obligations may apply to the Customer; it is the Customer’s responsibility to be aware of and comply with them.

15. API, quotas and integrations

The Publisher may provide APIs (e.g. REST authenticated with JWT) and webhook mechanisms. Their use is subject to these Terms, the technical documentation and, where applicable, rate, volume or concurrency quotas. The Publisher reserves the right to adjust such quotas to preserve Service stability and to limit or suspend abusive calls.

Third-party integrations (payment, messaging, accounting, storage, identity, e-signature, etc.) are the Customer’s choice. Availability, quality and terms of these Third-Party Providers are not guaranteed by the Publisher, which is not an agent or reseller of such services unless expressly agreed.

16. Availability, maintenance and evolution

The Service is provided on a reasonable-efforts basis. The Publisher implements technical and organizational measures to achieve good availability (high-availability cluster, backups, monitoring, incident management). Interruptions may nonetheless occur due to scheduled maintenance, evolution, incident, force majeure, failure of a Third-Party Provider (hosting, network, DNS, CDN, mail, payment), or acts of the Customer.

More specific Service-Level Agreements (SLA) apply only where expressly agreed in writing. The Publisher may evolve the Service at any time (new versions, UI changes, feature additions or removals, updates to technical dependencies). Essential functions described in the Plan are maintained for the subscribed contractual term.

17. Support

The Publisher provides support according to the subscribed offer (channels, hours, indicative response targets). The Customer shall describe issues precisely, cooperate with investigations and provide useful diagnostic information, respecting confidentiality and data protection.

18. Technical sub-processors and hosting

The Publisher relies on technical sub-processors for cloud hosting, object storage (S3/MinIO-type), database, queues, PDF generation (e.g. Gotenberg), e-mail and SMS sending, messaging (e.g. WhatsApp Business), monitoring, security and anti-fraud. The indicative list and the corresponding commitments are described in the Privacy Policy and, where required by law, in a Data Processing Agreement (DPA).

The Publisher selects its sub-processors based on their technical and organizational guarantees and ensures that confidentiality and security obligations are met. It may change the list of sub-processors, subject to reasonable notice to the Customer where required by law.

19. Confidentiality

Each Party undertakes to preserve the confidentiality of non-public information received from the other in the course of the Service, to use it only for the performance of the contract and to protect it with due diligence. This obligation continues for three (3) years after the end of the contract, unless a longer period is required by law or the nature of the information (including personal data).

20. Limitation of liability

The Service is a tool to support management. Save for gross negligence or willful misconduct duly established, the Publisher shall not be liable for indirect damages (loss of profits, loss of earnings, reputational harm, loss of data beyond reasonable measures, loss of clientele, etc.), even if informed of their possibility.

The Publisher’s aggregate liability, all causes combined per calendar year, is capped at the amount of fees actually paid by the Customer for the Service over the twelve (12) months preceding the triggering event, or at a contractual minimum defined in specific terms if any, to the extent permitted by mandatory applicable law.

The Publisher does not warrant that the Service will be entirely free of errors, bugs or interruptions, nor the achievement of the Customer’s specific commercial goals.

21. Warranties and exclusions

The Service is provided “as available” within the scope of the subscribed commitments. Unless otherwise provided by mandatory law, the Publisher excludes all other implied warranties (including, to the extent permitted, fitness for a particular purpose or merchantability). The Customer acknowledges that it must assess the Service against its own business, tax, regulatory and contractual needs.

22. Indemnification by the Customer

The Customer shall defend, indemnify and hold harmless the Publisher, its officers, employees and sub-contractors from any claim, proceeding, damage or expense (including reasonable defense costs) arising from use of the Service in breach of these Terms, the law, or third-party rights, in particular regarding its content, marketing campaigns or configuration.

23. Suspension and termination

The Publisher may suspend or terminate, in whole or in part and without compensation, access to the Service in case of: persistent non-payment after formal notice; material breach of these Terms, the law or third-party rights; security risk or threat to the platform or other Customers; order from a competent authority.

The Customer may terminate its subscription under the Plan and any specific terms. No retroactive change to issued invoices is made as a result of termination alone, unless otherwise provided.

24. Retention, export and return of data

The Customer is responsible for exporting its Customer Data before any account closure, using the export tools offered by the Service. Upon termination, the Publisher may retain data for a limited period for backup, legal compliance (accounting, tax, evidence), anti-fraud or residual performance purposes, and then delete or anonymize them according to its policy and applicable law. Detailed terms appear in the Privacy Policy.

For returns on physical media, reasonable fees may be charged depending on the technical effort required.

25. Force majeure

Neither Party shall be liable for any failure caused by a force majeure event under applicable law, including, without limitation: major outages of networks or cloud providers; large-scale cyber-attacks beyond will and reasonable measures; administrative orders; armed conflicts; natural disasters; pandemics; general strikes.

26. Assignment

The Customer may not assign or transfer the benefit of these Terms without the Publisher’s prior written consent. The Publisher may assign all or part of its rights and obligations in the context of a reorganization, merger, business sale or corporate evolution, subject to informing the Customer and maintaining essential commitments.

27. Changes to the Terms

The Terms may evolve to reflect changes in the Service, regulation or market practice. The date above is then updated and, where law or the materiality of changes so requires, reasonable notice is sent (by e-mail or via the account). Continued use of the Service after notice constitutes acceptance, subject to any termination right provided by law or the offer.

28. Notices, evidence and language

Notices under these Terms may be sent by e-mail to the address associated with the account or through a message in the Service. Logs, traces and Service data may be used as evidence between the Parties, to the extent permitted by law. These Terms exist in French and English; in case of divergence and unless otherwise provided in specific terms, the French version prevails for Customers established in Senegal.

29. Governing law and disputes

Without prejudice to more protective mandatory provisions for consumers or users in their country, these Terms are governed by the laws of Senegal. The Parties shall try to resolve any dispute amicably (written complaint and reasonable response period). Failing that, disputes shall be submitted to the competent courts of Senegal, unless an arbitration or mediation agreement has been accepted in writing by the Parties.

30. Miscellaneous

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in force. A Party’s failure to rely on a breach does not constitute a waiver to invoke it later. Headings are for convenience only and do not affect interpretation. The Parties are independent contractors; these Terms do not create any agency, partnership, franchise or employment relationship.